Shipping policy

Shipping Policy

At PawRiders, we aim to process and deliver every order as efficiently and reliably as possible. Below you can find information about our shipping destinations, processing times, delivery estimates, and customer responsibilities.

Shipping Destinations

PawRiders currently ships to the following countries:

  • Albania

  • Algeria

  • Australia

  • Belgium

  • Canada

  • Colombia

  • Denmark

  • Finland

  • France

  • Germany

  • Indonesia

  • Ireland

  • Italy

  • Mexico

  • Morocco

  • Netherlands

  • New Zealand

  • Norway

  • Peru

  • Philippines

  • Poland

  • Romania

  • Spain

  • Sweden

  • Switzerland

  • United Kingdom

  • United States

We may expand our shipping coverage to additional destinations in the future.

Shipping Options

Standard Shipping — Free

Estimated delivery time: 5–10 business days

Expedited Shipping — Free

Estimated delivery time: 3–7 business days

Delivery estimates are calculated in business days and do not include weekends or public holidays.

Order Processing

Orders are typically processed within 1–3 business days after the order is placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor your package during transit.

Delivery Time

Most orders arrive within the estimated delivery timeframe. However, actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, and other circumstances outside of our control.

If your order is significantly delayed beyond the expected delivery timeframe, please contact us so we can review the shipment and assist you.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an incorrect address is provided and the order has already been processed or shipped, we may not be able to modify the delivery details. PawRiders is not responsible for packages delivered to an incorrectly provided address.

Lost or Delayed Packages

If your package appears to be lost in transit or has not arrived within a reasonable timeframe, please contact us so we can investigate the shipment.

Where appropriate, PawRiders will assist with a replacement or refund in accordance with our store policies.

Customer Support

For questions regarding shipping, delivery, or your order, please contact us:

PawRiders Support
Email: pawriders1@gmail.com

We aim to respond to customer inquiries within 24 hours.